Terms and conditions

Contact details

Phone Number: 0800 360 0283

Email: help@income-extra.net

Opening Hours:

Monday to Thursday – 9am to 6pm

Friday – 9am to 5pm


1. Company Information

1.1 Income Extra is a trading style of Williams Carter Ltd, a company registered in the UK, Number 08669276. Our Registered office address is International House George Curl Way Southampton SO18 2RZ.

1.2 Our contract with you is set out by these terms.

1.3 The present Terms & Conditions regulate your use of the website income-extra.net and the services available on the same income-extra.net website. These Terms & Conditions also apply where you access our services via another online website.

1.4 We intend to rely on these Terms & Conditions, which will be legally binding. By using our website and services you agree to comply with the terms set out here. You should read these Terms & Conditions carefully and contact us if you need clarification on any point.

1.5 We would recommend that all customers print and keep a single copy of these terms, for their own future reference.


2. Right to Change the Terms & Conditions

2.1 We reserve the right to make changes to these Terms & Conditions, when it is required due to changes in our services or website, changes in our third-party arrangements, or developments in the law.


3. Registration and Sign In

3.1 You will need sign up in order to use our services, then sign into your account using the unique details supplied when you signed up (your email address and password). It is down to you to make sure that these are kept confidential and not shared with anyone.

3.2 If an unauthorised person learns your sign-in details, and uses them to access your account or use the website illicitly, we will not be responsible to you for this unless it is a direct result of our own negligence.

3.3 If you have any concerns about a potential breach of website security, or about someone illicitly gaining access to your account details, please let us know as soon as you can. 


4. Services Offered

4.1 The Terms & Conditions described herein apply to any and all services provided by Income Extra.

4.2 These Terms & Conditions apply to our own services. Those provided by third parties will have their own relevant terms.

4.3 Our service is as described on our website and/or, where you access our services via another online website.

4.4 When you request a service from us, a binding legal contract is formed between you and us on the earlier to occur of:

4.4.1 when we receive payment from you; and 

4.4.2 when we make the service available to you.

4.5 Please contact us, straight away, if you become aware that you have made a mistake when requesting a service from us. We will do what we can to help you correct it.


5. Assignment Rights

5.1 This agreement may be assigned by us to a third-party service provider who will provide the same, or very similar, services to that which this agreement refers. If so, we will inform you by email before the assignment takes place. Any assignment will be at no additional cost, fee or exposure to you and the terms offered by the assignee will be identical to the ones offered by us when this agreement was executed.

5.2 In the event of this agreement being assigned to a third party, the assignee will not require any action whatsoever from you. It is our duty to inform you of any assignment and transfer. However, once the assignment has been completed, the assignee will communicate directly with you from that point onwards. Any further assignee’s will carry the same obligations.

5.3 We will make sure that, in the event of any assignment, all third-party service providers thereafter are compliant with their obligations towards you as initially agreed, that your data is kept according to all legal requirements and that you are not deprived of all procedures for complaints and other resources that you were originally entitled to under this agreement.

5.4 Any assignee will have the full rights afforded by this agreement.


6. Membership Terms

6.1 The membership will start straight away after signing up.

6.2 You can cancel your account at any time.

6.3 You will not be entitled to a refund of any subscription payments made.

6.4 You will be charged £29.91 per month for access to our services After monthly charges have begun, you will still be able to cancel your subscription, and this will prevent further charges.


7. Prices & Payment Conditions

7.1 We regularly check our website to make sure that prices are displaying correctly.  

7.2 Our prices may be updated from time to time.

7.3 All stated prices are inclusive of relevant/appropriate taxes, including VAT. Any and all payments will be taken in GBP (Great British Pounds; Sterling).

7.4 We will inform you in advance, by either email or a notice on the website, if any price changes will affect your future subscription fee payments. Please check the website regularly for such notices.

7.5 To make sure your payment card details are securely kept, you agree that we can use the services of a secure Payment Service Provider (PSP) that will hold your card details generally and on our behalf, or any subsequent assignees subject to clause 5. All references to “us” or “we” in this clause 7 refer to the PSP and us where applicable. The PSP undertakes to comply with all data protection and data disposal in accordance with all legal requirements. To facilitate the processing of payments and repayments you authorise us to securely pass your charge, credit and debit card details to a PSP and for them to be retained.

7.6 Subscription service payments must be made by credit or debit card using the payment facilities on the website. By providing your payment details to us, you authorise that we may (and shall) take regular subscription payments from your payment card account until you or we end the services. We may stop providing the services without notice to you if, at any point, we are unable to obtain payment using the payment method details you provided to us.

7.7 The credit or debit cards we accept as payment methods are displayed on the website.

7.8 If your monthly subscription payment of £29.91 fails/is declined, we will continue to try to collect payment for your monthly subscription fee of £29.91 periodically until we succeed.

7.9 No payment will be deemed to have been made until we have collected funds and we may choose not to provide services until we receive payment in full.

7.10 If you have insufficient funds or credit when we take a payment, any overdraft fees or bank charges will be your responsibility alone.

7.11 It is your responsibility to make sure that you provide us with correct and complete payment details. We will not provide services to you if they are out-of-date or inaccurate.

7.12 We may receive commission and fees from certain third parties who advertise on or are linked to the websites or as a result of you having purchased products and/or services. All such commission and fees shall be retained in full by us.

7.13 The prices and payment terms for products/services that you purchase from a third party will be covered by that third party’s terms and conditions.

7.14 In the event that this agreement is assigned to a third-party service provider, you hereby authorise that the secure PSP that has received your payment card details securely can use those details to collect payment for the services on behalf of the assignee.

7.15 In accepting these Terms & Conditions you agree for the purchase and delivery of the services provided for in this agreement and any services delivered by a subsequent assignee to be paid via the secure PSP arrangement as detailed in this agreement.


8. Cancelling

8.1 As per your statutory right, you can contact us by email to request the cancellation of the services within 14 days of signing up on the site. If you choose to do so, you must send your email to help@income-extra.net. To allow us to find your subscription and cancel it on your behalf, please provide us with the following information: 

8.1.1 State that you wish to cancel the service provided by income-extra.net 

8.1.2 Indicate your full name.

8.1.3 Give us the email address you are currently receiving emails to.

8.2 We will cancel your subscription upon receiving these details.

8.3 If you would rather discuss the matter of cancellation over the phone, or if you would like to talk to us before cancelling, please call us on the number provided at the top of this page.

8.4 If you decide to cancel your subscription for the service we provide, you will not be eligible for a refund of the fees you have already paid to us.

8.5 If you want to cancel your subscription, but you are no longer within the statutory timeframe to do so, please contact our customer services to discuss cancellation and a member of our team will cancel the services on your behalf. 

8.6 We reserve the right to cancel your subscription with us. If we do so, we will give you advance notice, and your service access will not be terminated until the end of the period for which you have already paid (the end of the current membership month).

8.7 If your monthly subscription has been previously cancelled, either by you or by income-extra.net and you re-subscribe to another or the same income-extra.net service, you will pay the fee applicable to the services at the time of re-subscribe.

8.8 If your subscription has come to an end, we may contact you to invite you to re-register for the same or different income-extra.net. Any such invitation will give you the option to unsubscribe from being contacted by us again.


9. Your Data

9.1 Agreeing to these terms gives us permission to give your payment information to a PSP third party for storage, keeping and transfer as per the agreement. We will make sure that any subsequent assignee that has access to your data has committed to the same degree of data protection that is legally required and offered by us to you, that the data is kept in Europe and regulated in compliance with the General Data Protection Regulation (GDPR) and any other applicable laws.

9.2 Your privacy is important to us. Any use of your data, whether given to us by you or collected by us, will always be in accordance with our Privacy Policy and in line with UK data protection laws.

9.3 Any calls you make to us may be recorded for training and auditing purposes.


10. Liability & Limitations

10.1 None of the terms set out in these Terms & Conditions exclude or limit our liability with respect to death or personal injury caused by our negligence, our fraud, any other matter which would be illegal for us to exclude or limit or to attempt to exclude or limit our liability, or our duties or liability under the FMSA.

10.2 We will accept no responsibility for any losses that occur due to events beyond our reasonably control.

10.3 We will accept no responsibility for any losses that occur unless they are directly caused by our actions or our failure to act.

10.4 We are not responsible for any losses you suffer under any contract you have with any company through which you access our services and any website that is arranged or paid for.

10.5 We are not responsible to you for damage caused to any hardware or software used to access, use or download our services, unless this has been caused by our negligence.

10.6 Except as otherwise stated in these Terms & Conditions, our aggregate liability to you coming out of or in respect of each service shall not exceed 

(1) £75 or 

(2) if you pay a subscription fee for the relevant service, the then current annual fee for that service or monthly fee x 12 if that amount is greater than £75.

10.7 Our liability to you shall not include the following business losses that you may incur the business data, lost profits, lost earnings, business interruption or reduction in the value of an asset.

10.8 We would always advise you to contact us directly if you experience any difficulties with or have any concerns about this website. If, however, you would like some information about your legal rights (and how they may be affected by our Terms & Conditions, including this section), please contact your local Citizens Advice Bureau.


11. Complaint Policy

11.1 We aim to provide a service that all our customers will be happy with but if you would like to complain, you can do so using the contact details at the top of this page.

11.2 We will not accept the same complaint more than once.

11.3 All complaints will be addressed, processed and answered within 30 working days. If we need more information to complete the investigation of any complaint, we will contact you to make you aware of it. Please be aware that, if the information is not provided to us within 15 days from the request date, it will be our understanding that you decided to withdraw your complaint.


12. Use of the Website and Material

12.1 You are authorised to access and make personal non-commercial use of the website, our material and third-party content we make available on the website for lawful purposes only and in such a way that it does not infringe our intellectual property rights or those of third parties. Any access or use other than that which is personal non-commercial must expressly be authorised by us in writing and in advance. 

12.2 You must ensure not to do anything that could potentially harm the website or the computer systems that host the website. You must not do anything that undermines or inhibits the use and enjoyment of the website by other users.

12.3 It is your responsibility to ensure that the data you submit to the websites is true and accurate and free from viruses and other harmful code.

12.4 We authorise you to use our website to browse its contents and access the services we make available to you, and nothing more.

12.5 The website contains content that is made available to us and by third parties. All information delivered to you in the course of the services, and all intellectual property rights in third-party content, belong to the relevant third party or their licencors.

12.6 You may not reproduce or redistribute any of our material, or any third-party content on our website, without our prior written consent. The one exception to this is that you may download and/or print one copy of the information on our website for your own personal records (and not for any commercial uses).


13. Guarantees & Disclaimers

13.1 We will endeavour to provide the websites and the services with reasonable care and skill and to ensure that the services are fundamentally as described on the website and in these Terms & Conditions.

13.2 We take measures to make sure that the websites and our material are free from computer viruses and other harmful computer software. Nevertheless, we cannot guarantee this due to the nature of the Internet. We recommend that you use appropriate firewall and antivirus software to protect your devices and data.

13.3 We aim to make sure that our website is always up and running properly but cannot guarantee that this will be the case, or even that it will definitely be properly functional at any specific time, due to the possibility of our systems being unavailable as a result of repair or maintenance issues.

13.4 Any information we supply to you has been sourced with reasonable skill and care. We cannot guarantee, however, that the information obtained from third-party sources is accurate, correct, complete or up-to-date.

13.5 Nothing provided by us on or in connection with the website or services is or shall be deemed to constitute financial, legal or other advice. The information we provide is not intended to be relied on by you in making any specific decision or to replace independent professional advice. Any and all information provided by us on or in connection with the website is for general information purposes only.

13.6 Apart from the commitments we expressly make in these Terms & Conditions and any additional commitments arising out of consumer rights granted by law, we do not make any other commitments or guarantees about the website or the services we provide.


14. Final Considerations

14.1 These Terms & Conditions are a contract between you and us and form the entire agreement between us. No one except you and us has any right to enforce these Terms and Conditions by virtue of the Contracts (Right of Third Parties) Act 1999.

14.2 You may not transfer any or all of the rights granted to you under these Terms & Conditions to any other person.

14.3 We may discontinue or change the website or services at any time and at our discretion. We will try to make sure that any such discontinuation or modification does not materially adversely affect the nature of the services we supply to you.

14.4 English law applies to these Terms and Conditions. If any disputes arise between you and us in relation to these Terms and Conditions and you want to take court proceedings, you must do so in the English Courts.

14.5 If we need to send you any notices, we will send them to the most recent email address that you have given us.

14.6 We will only communicate with you in English.