Privacy policy

Contact details

Phone Number: 0800 360 0283


Opening Hours:

Monday to Thursday – 9am to 6pm

Friday – 9am to 5pm


Important information

The act of submitting any personal information to us will be deemed as confirmation that you have read and accepted this privacy policy, so please read it carefully.

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Our privacy policy is aimed at helping you understand how we collect, use and protect your personal information. Your privacy is important to Income Extra, and we want you to be able to make an informed choice about using our services. This policy may be reviewed and amended as necessary, to accommodate for new technology, new business practices and developing user needs.


Use of your information

We use the personal information provided to us for the purposes of monitoring our service use, aiding in our marketing, and running our business activities. It allows us to improve our content and service offerings, and customise our site’s content, layout and services. We may also use it for other appropriate and lawful purposes, in order to improve our site and better tailor it to meet your needs.

When appropriate, we may also contact you with information about important changes to our website/service, new services we’ll be offering, or special offers and marketing materials you might find interesting. For this, we will use the contact information you have provided.


Collected Information

We collect two different types of information when people use our website. The personal information they actively provide on an individual basis, and the mass data we collect about how our website is used (which does not contain personal information).


Types of personal information:


Email information

When you email us, you are providing us with personal information (the content of your messages and your email address). We may retain this information, together with our responses, and securely protect it in much the same way that we would with any other kind of personal information.


Registration information

You enter and submit information about yourself whenever you register or subscribe for any of our services (including newsletters).


Information on website usage:



We use cookies to collect information about how our website is used, just as most commercial websites do. This is likely to include the date, time and duration of visits, the pages viewed, and the web sites visited just before and just after ours. Take a look at our cookie policy for more information.


Access to your information

If you would like access to all of the personally identifiable information we have about you, you can request this in writing by emailing us at the email address at the top of this privacy policy.


Data security and consent

By using our website, you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to change this privacy policy at any time with or without notice.

Please note that your information will be stored and processed on our computers in the UK. The laws on holding personal data in the UK may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Identity verification and fraud prevention

In circumstances where legislation requires us to confirm your identity we will verify your personal information, including but not limited to your name and address, against the relevant third party database. The results of this verification may be recorded by credit reference agencies with the sole purpose of confirming your identity. No credit check is undertaken and your credit rating will not be affected by this.

If false or inaccurate information is provided, including in relation to a person’s identity and fraud is suspected or identified, details about this information, including customer Personal Data, will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent and detect crime, fraud and money laundering, for example when: checking details on applications for credit and credit related and other facilities; managing credit and credit related accounts or other facilities; recovering debt; checking details on proposals and claims for all types of insurance; and checking details of job applicants and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.